Frequently Asked Questions

A comprehensive list of common cases & issues that might occur and everything you need to solve them.

How do I install Subitem Automations?

    Log in to your  monday.com  account.
    Navigate to the upper right corner and click on Apps (puzzle icon).
    Search for and select the "Subitem Automations" app.
    Click on "Install app".

Setting Installation Scope

Choose installation scope and click "Install".
  • All Workspaces (Recommended) – The app will be available across all workspaces in your  monday.com  account.
  • Specific Workspaces – You can restrict app usage to selected workspaces.
To avoid access issues, we recommend installing the app for All Workspaces by default.
  • Only admins can install apps from the marketplace and manage permissions.
  • If the app is installed for specific workspaces, users in other workspaces may see the app as installed but be unable to use it, potentially causing confusion and require additional admin work.

Add the App to Your First Board

  • Select a board to set up the app and click "Add app".
  • You can always add the app to additional boards at a later point in time

Set Up Your First Automation

    Once you’ve installed the app and added it to your workspace and board, you’ll be redirected to Top Automations inside  monday.com ’s Automation Center.
    Here you'll find our 17 most popular automation recipes, proven by 22,000+  monday.com  teams.
    Just pick one and click "Use Template" to get started instantly.
    Looking for more options? Open All Automations to explore 100+ subitem automation recipes covering advanced workflows.
    After selecting your automation, define its triggers and actions by clicking the underlined fields. These let you customize exactly what happens and when.

How to Verify Your Set Up?

    Go to the integration center.
    Navigate to "Board Automations" and make sure you have an active automation.
    If you've added an automation that creates/updates a subitem based on a  monday.com  action (like "when subitem is created, set Date to creation date + 2 days") you should also see a webhook automation.

What is counted as 1 "action"?

Every time the automation performs an action we count it as 1 action. As an example ->
If the automation changed the status of the subitem, it's counted as 1 action. If it changed the status of 10 subitems, it's counted as 10 actions.

What happens when I run out of quota?

Once your account uses all available actions, your automations will pause automatically until the quota resets on the 1st of the next month.
We do not automatically upgrade your plan, so if you need to continue running automations, you’ll need to manually upgrade or wait for the beginning of next month.
You can easily upgrade to a higher plan anytime (and downgrade anytime as well).
Upgrading immediately refreshes your quota, and all paused automations will resume working as usual.

How do I upgrade my plan?

You can easily upgrade to a higher plan anytime (and downgrade anytime as well).
While in any Monday board, click the Puzzle icon in the top-right header.
The  Monday.com  Marketplace interface will pop up. Click Manage at the top-right corner. You will see a list of all third-party apps installed in your Monday account.
Find the app you’re looking to upgrade and click the green button “See plans” at the right side to proceed.
Select the plan you want to upgrade to and proceed to checkout. The plan upgrade is applied to the entire Monday instance and the monthly action quota is shared by everyone.
This means that you don’t need to pay separately for each user.
NOTE: Only the account owner or admins can initiate a plan upgrade. You’ll automatically get a discount when you select Yearly billing - up to 18%!

How do I downgrade my plan?

You can easily upgrade to a higher plan anytime (and downgrade anytime as well).
While in any Monday board, click the Puzzle icon in the top-right header.
The  Monday.com  Marketplace interface will pop up. Click Manage at the top-right corner. You will see a list of all third-party apps installed in your Monday account.
Find the app you’re looking to upgrade and click the green button “See plans” at the right side to proceed.
Select the plan you want to upgrade to and proceed to checkout. The plan upgrade is applied to the entire Monday instance and the monthly action quota is shared by everyone.
This means that you don’t need to pay separately for each user.
NOTE: Only the account owner or admins can initiate a plan upgrade. You’ll automatically get a discount when you select Yearly billing — up to 18%!

What happens if I exceed my quota? Will my plan be upgraded automatically?

You will never be automatically upgraded. At the beginning of each month your automations quota will be refreshed. If you hit your tier's automation cap, your automations will be disabled until the following month when your quota is refreshed, or until you upgrade to the next available tier.

Do you offer special pricing for NGOs?

Yes! We provide discounted rates on our Intermediate and higher plans for registered nonprofits and NGOs. Just email us at  hello@fantasymedia.io 
with a few details about your organization, and we’ll be happy to help.

Do you have special pricing for startups?

Yes! We offer discounted rates on our Intermediate and higher plans for early-stage companies. Just email us at  hello@fantasymedia.io  with a few details about your company, and we’ll be happy to help.

How do I track my app usage?

Currently, there is no self-serve way to track the remaining actions for a third-party app in  Monday.com 's user interface, but there is an "Account usage" tab in the Autopilot hub page on Monday. The Account usage tab is useful but it might not give you the precise total number actions you've consumed because it only shows you your most used automations, not all of them. (please see screenshot below for your reference)
Aside from the Autopilot hub on  Monday.com , our system also sends email notifications when 50%, 75%, or 100% of the allotted actions have been used up. This is helpful information that will give you an idea if your current plan is enough. Lastly, you can always email us and we can give you the exact number of actions you have used and remaining for the month.

Can I unsubscribe anytime?

Absolutely. You can switch to the Free plan at any time directly from your app’s billing page in  monday.com . You’ll keep full access to your current plan’s features until the end of your billing cycle.

How do I cancel my plan?

While in any Monday board, click the Puzzle icon in the top-right header.
The  Monday.com  Marketplace interface will pop up. Click Manage at the top-right corner. You will see a list of all third-party apps installed in your Monday account.
Find the app you’re looking to cancel and click the on the three dots or Settings next to the app, then select Uninstall (or Remove app).
Permissions: Only the account owner or admins can uninstall apps.

If I don't use all my actions for this month, does the extra rollover to the next month?

Any unused actions don’t roll over to the following month. Each plan resets fresh on the 1st of every month.

What are Webhooks?

Webhooks are  monday.com 's way of sending us information so we can trigger the automation. The action count of the webhooks does not count towards the action count of your application.

Can I install the app on multiple boards?

Yes, once installed to a workspace, it’s available to all boards in that workspace.

Do I need admin rights to install it?

Yes, only admins or users with app installation permissions can install marketplace apps.

How many automations are included in the Free Plan?

The Free Plan includes 200 actions per month.

When does my plan reset?

All plans reset on the first day of each month.


Where is billing managed?

Payments are processed securely by  monday.com , we don’t handle payments or invoices directly.

Is it possible to pay by invoice instead of credit card?

Not currently.  monday.com  only supports card payments through its marketplace.

Do you store my  monday.com  data?

No. Subitem Automations does not store any of your board or work data.All actions happen securely within  monday.com ’s environment.
The only data we retain is basic subscription metadata — such as plan type, remaining actions, and the email of the account admin who installed the app.

Is the app GDPR compliant?

Yes. Subitem Automations is fully GDPR compliant and adheres to  monday.com ’s data protection framework..

Do you have formal security certifications (like ISO or SOC 2)

While Fantasy Media does not maintain its own ISO or SOC certifications, our service benefits directly from the infrastructure and compliance of the platforms we build on:
  •  monday.com ’s certifications: SOC 2 Type II, ISO 27001, and ISO 27701.
  • Google Cloud Platform: ISO 27001, ISO 27017, ISO 27018, and SOC 2 compliance.All data handled by Subitem Automations inherits these same high-level security controls.

Can I delete all data related to my account?

Yes. You can uninstall the app at any time.This instantly revokes API access, deletes stored subscription data, and stops all automation processing.To request full deletion confirmation, contact  hello@fantasymedia.io 

Is Subitem Automations reviewed by  monday.com ?

Yes. The app goes though  monday.com ’s security and compliance review before approval.This includes OAuth permissions, data handling, and privacy policy checks.


I've made a lot of changes, and some of them didn't update. Why and what to do?

Subitem Automations app uses monday's API to make changes. Every account has some limit to the number of actions they're able to perform per minute via the API.
If you've made a lot of changes at once, it's likely that you've hit your limit of actions for 1 minute. Don't worry - We have a built in retry mechanism which means that once your limit if refreshed (after 1 minute) we'll continue to execute your automations.

Can I reinstall the app without losing data?

When you reinstall Subitem Automations, your existing automations will be removed and will need to be recreated from scratch.


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  • E-Mail Need help? Contact us at  hello@fantasymedia.io