TL;DR: Quick answers to the most common questions about Subitem Automations. Each answer below is the short version — for the full step-by-step, screenshots, and edge cases, follow the Read more → link to the dedicated article.
Open the puzzle icon in monday.com → search "Subitem Automations" → click Install app → choose installation scope (we recommend All Workspaces) → add to your first board → set up your first automation in the Automation Center.
Yes. Only monday.com admins (or users with explicit app-install permissions) can install Marketplace apps. If you're not an admin, ask yours to install it for you.
Can I install the app on multiple boards?
Yes. Once installed in a workspace, the app is available to every board in that workspace. There's no per-board cost or limit.
Plans, billing & usage
What counts as one "action"?
An action is anything an automation does on your behalf — one status change, one date update, one link. If the automation updates 10 subitems at once, that's 10 actions.
Your automations pause until the start of the next month, when the quota refreshes automatically. We never auto-upgrade your plan. If you need to keep automations running, you can upgrade manually — the new quota is available immediately.
Do unused actions roll over to the next month?
No. Each plan resets fresh on the 1st of every month. Unused actions don't carry over.
How do I upgrade my plan?
Puzzle icon → Manage → find Subitem Automations → See plans → checkout. Only admins/owners can upgrade. Yearly billing includes ~18% off.
Same flow as upgrade — open Manage in the Marketplace, find Subitem Automations, click billing, and select a lower tier. Only admins/owners can downgrade.
How do I cancel my plan?
Switch to the Free plan from your billing page anytime — you keep full access to your current plan's features until the end of the billing cycle. To stop using the app entirely, uninstall via the puzzle icon → 3-dot menu → Uninstall.
Where is billing managed?
monday.com handles all payments. We don't see your card details and don't bill you directly. Currently only credit cards are accepted via the Marketplace.
Can I pay by invoice or wire transfer instead of credit card?
Not directly through the Marketplace — monday.com only supports credit cards there. For wire transfer, contact your monday.com account manager.
How do I track my monthly usage?
monday.com's Autopilot hub shows your top 10 most-used automations, but it doesn't always reflect exact remaining actions for a third-party app. For exact numbers, email hello@fantasymedia.io — we'll send back your usage within a few hours. We also email alerts at 50%, 75%, and 100% of quota.
No. We don't store any of your board or work data. The only data we keep is basic subscription metadata (plan type, remaining actions, the email of the admin who installed the app).
Google Cloud Platform: ISO 27001, ISO 27017, ISO 27018, SOC 2
All data handled by Subitem Automations inherits these high-level security controls.
Can I delete all data related to my account?
Yes. Uninstall the app at any time — this revokes API access, deletes stored subscription data, and stops all automation processing. For confirmation in writing, email hello@fantasymedia.io.
Yes. The app passes monday.com's security and compliance review before approval — covering OAuth permissions, data handling, and privacy policy.
Technical concepts
What are webhooks?
Webhooks are how monday.com tells our app when something changes on your board (e.g. "a subitem was created"). They're the trigger mechanism behind every automation. Webhooks don't count toward your action quota — only the actions the automation performs do. → Full details: Understanding webhooks: when they fire and how to delete them
Troubleshooting
I made many changes at once and some didn't update — why?
monday.com's API has a per-minute action limit on every account. If you make a lot of changes quickly, you may hit it. We have a built-in retry mechanism — once your limit refreshes (after 1 minute), the app continues your automations automatically. No action needed on your end.
Can I reinstall the app without losing data?
No. Reinstalling resets the app's connection to your monday.com account, which means all your existing automations are deleted and need to be recreated. Save complex configurations before uninstalling.