Re-authenticate with HubSpot

Re-authenticate with HubSpot

TL;DR: If your sync stopped because your HubSpot connection expired or was revoked, open the HubSpot 2-way Sync view on your board and connect your HubSpot portal again. If it still isn't connected, email  hello@fantasymedia.io .

When is re-authentication needed?

Your HubSpot connection may need to be refreshed in these situations:
  • You changed your HubSpot password or revoked the app's access from HubSpot settings
  • Your HubSpot admin removed or modified app permissions

How to tell if you need to re-authenticate

  • Your sync was working and suddenly stopped (items and records stop syncing)
  • In Connected HubSpot Accounts, your portal no longer shows Active
  • You recently changed your HubSpot password or your admin changed app permissions

How to re-authenticate

    Open your board and click the HubSpot 2-way Sync view tab
    Under Connected HubSpot Accounts, check your portal's status
    If it doesn't show Active, connect again with Add another portal (or Connect to HubSpot if no portal is connected). See  Connect your HubSpot account⁠ 
    In the HubSpot tab, choose your account and click Choose Account
    Back in  monday.com , check that the portal shows Active
    If it still isn't connected, email  hello@fantasymedia.io 

Good to know

  • Re-authenticating refreshes your HubSpot access token and restores the connection between the app and your HubSpot portal
  • Existing HubSpot records and monday items sync after their next update
  • It does not change your plan or quota
  • It does not affect other users' connections on the same account

Still not working after re-authenticating?

  • Check HubSpot permissions — your HubSpot user must have access to the CRM objects being synced. If your admin changed your permissions, re-authenticating alone won't fix it
  • Try a different HubSpot user — if your account has restrictions, try connecting with a Super Admin or user with full CRM access
  • Check your plan quota — if you're at 100% usage, re-authenticating won't help. Upgrade or wait for your quota to reset on the 1st of the month
If nothing works, contact us at  hello@fantasymedia.io  with a screenshot of the error.

Related

  •  Connect your HubSpot account⁠ 
  •  Troubleshooting⁠ 
  •  Understanding permissions⁠ 
  •  Set up your first sync⁠ 

Still stuck?

Contact us anytime at  hello@fantasymedia.io  — we're happy to help.