TL;DR: Sync your HubSpot support tickets to a monday.com board. Track ticket status, priority, assignee, and category — managed with monday.com's views and automations while HubSpot stays the source of truth.
The scenario
Your support team uses HubSpot Service Hub for tickets but wants monday.com's project management tools — Kanban views, automations, dashboards, and cross-team visibility. Sync tickets to a board and manage support workflows alongside your other work.
Sync direction:Both Ways (recommended) or → (HubSpot → monday)
When to use it
Support teams managing ticket queues alongside internal tasks
Customer success managers tracking open issues per account
Teams using HubSpot Service Hub who want monday.com's project management capabilities
Have a support board ready (or create a new one with the columns below)
Board setup
Create a board with these columns before setting up the sync:
monday.com Column
Column Type
HubSpot Property
Item Name
Name (default)
Ticket Name
Status
Status
Ticket Status
Priority
Status
Priority
Category
Status
Category
Ticket Owner
People
Ticket Owner
Create Date
Date
Create Date
Source
Status
Source Type
Sync configuration
Object type: Tickets
Sync direction:Both Ways (recommended) or → (HubSpot → monday)
Pipeline: There's no pipeline setting. Map the Pipeline and Ticket Status properties like any other field, and add an incoming condition (e.g., Pipeline is "Support Pipeline") to sync only that pipeline
Map your fields using the table above — see Field Mapping for details
Optional: Set up conditional triggers to only sync tickets that match criteria (e.g., priority = "High" or tickets from a specific pipeline)
How it works once active
New ticket in HubSpot → a new item appears on your monday.com board
Ticket status changes in HubSpot → the Status column updates on your board
You reassign the ticket in monday.com → the Ticket Owner updates in HubSpot (two-way sync)
Ticket is closed in HubSpot → the Status column updates to reflect the closed status
Existing tickets and items → they sync after their next update. The sync is triggered by changes.
Tips for tickets
Use Kanban view — switch to monday.com's Kanban view and group by Status for a visual ticket queue
Set up automations — notify a channel when a high-priority ticket syncs, or auto-assign tickets based on category
Track response time — add a monday.com Formula column to calculate time between Create Date and resolution
Use conditional triggering to filter by pipeline — sync only your "Support Pipeline" tickets, not internal or billing tickets