TL;DR: Solutions to the most common issues with Outlook Calendar Integration Plus — events not syncing, wrong times, paused syncs, permissions errors, and more. If nothing here helps, contact us at support@fantasymedia.io.
My event wasn't created
To create an event in Outlook, certain mandatory fields must be filled. When adding an event directly in Outlook Calendar, you'd never skip the date — but when syncing from monday.com, required columns might be empty, preventing the event from being created.
Required fields: Title (Name column) and Start Date (Date column). If other fields are missing, default values are used.
Troubleshooting:
Check your field mapping — make sure the correct columns are mapped to the required fields. See Field Mapping .
Verify the mapped column has a value — if you mapped a Date column to Start Date, make sure the cell actually contains a date.
Check column type compatibility — you can't map a Status or Number column to the Title field. The column type must match what the field expects.
Event created at the wrong time
If you notice differences between the event time in monday.com and your Outlook Calendar, it's likely due to timezone differences between the two platforms.
Your Outlook Calendar timezone is GMT+1 (Amsterdam)
An item scheduled for 10:00 AM in monday.com will appear as 11:00 AM in your calendar
This ensures that event times remain accurate based on your calendar's settings. To fix a mismatch, align the timezone in both platforms.
I re-assigned an event and the previous one wasn't deleted
When using the personal calendar, events don't move between calendars. If an item was initially linked to Person X's calendar and later assigned to Person Y:
A new event is created in Y's calendar
The event in X's calendar remains — they will need to manually remove it
This is a limitation of personal calendars. For teams where events frequently move between members, consider using Outlook Calendar for Teams, which allows smoother reassignment and event management.
My sync stopped working
If your sync was working and suddenly stopped, it's usually one of these:
Quota reached — syncs pause automatically when you hit 100% of your monthly actions. You'll receive email notifications at 50%, 75%, and 100%. Upgrade your plan or wait for the next billing cycle. See Plans, Billing & Usage .
Microsoft token expired — your connection to Microsoft may have expired. You'll need to re-authenticate. See Re-authenticate with Microsoft .
Outlook account disconnected — if someone disconnected their Outlook account (from the app or from Microsoft's side), the sync will stop for that user. Re-connect via the app sidebar.
Integration Column issues
The Integration Column ("Outlook Event Link") stores the link between your monday.com items and Outlook events. If it's deleted or broken, syncs can't create or update events.
Column deleted — restore it from the board's trash (available for 30 days). If it can't be restored, manually create a Link column named "Outlook Calendar Integration".
Event link deleted — the event itself still exists in Outlook, but future updates won't sync. Copy the event URL from Outlook and paste it back into the cell.
Permissions issues
If you see the error "Sorry, something went wrong, please try again or contact the developer", it's usually a permissions issue at one of three levels: Account, Workspace, or Board.
Account level — the user's role must be allowed to create automations/integrations and webhooks (Admin → Permissions)
Workspace level — same permissions must be enabled for the user's workspace role
Board level — the board must allow the user to edit and create automations (Board menu → Permissions)
If all permissions are in place and you're still seeing the error, contact us at support@fantasymedia.io.
Common gotchas
Sync issues are almost always caused by one of: missing field values, expired Microsoft tokens, or permissions. Start with those three.
The app sends email notifications when your quota reaches 50%, 75%, and 100% — check your inbox (or spam folder) if you suspect a quota issue.
When in doubt, try disconnecting and reconnecting your Outlook account via the app sidebar. This refreshes the Microsoft token and often resolves connection issues.