TL;DR: HubSpot Integration Plus needs permissions on two sides: your HubSpot portal (the connected user's access to CRM objects) and your monday.com account (standard three-level permissions: Account, Workspace, and Board). If the app shows an error during setup, it's usually a permissions gap at one of these levels.
Before you start
This page covers both HubSpot and monday.com permissions. If you're only troubleshooting one side, jump to the relevant section
HubSpot Integration Plus needs permissions at three levels in monday.com. If any level blocks the app, you'll see an error like "Sorry, something went wrong, please try again or contact the developer."
Board level — Edit access and the ability to create automations
If you're an Admin or a Member with standard edit access, you almost certainly have all three.
Verify account-level permissions
Go to Admin → Users
Find the user and check their role
Go to Admin → Permissions → Account permissions
Make sure the user's role has "Create automations/integrations" and "Create webhooks" enabled
Verify workspace-level permissions
Go to the Workspace settings
Check the user's workspace role
Ensure their role has the automation/integration permissions enabled
Verify board-level permissions
Click the three-dot menu on the board
Go to Board permissions
Make sure the user has edit access and can create automations
Common gotchas
All three monday.com levels matter. If even one (Account, Workspace, or Board) is missing, setup will fail — even if the other two are correct
Roles can vary by workspace. Check the user's role in the workspace where the board lives
HubSpot access decides which objects you see. The object type dropdown only shows objects the connected HubSpot user can access
Quick checklist: account role allows automations/integrations and webhooks; workspace role allows automations/integrations; board permissions allow editing and creating automations; HubSpot user has read/write access to the relevant CRM objects
This error is almost always a permissions gap at one of the three monday.com levels. Walk through the three verification sections above and update whichever role is missing the permission.
If permissions are correct and the error continues, uninstall and reinstall the app as a last resort — see Installation & Set up. Try permission fixes first. Reinstalling deletes all your sync configurations, so you'll need to set them up again.
HubSpot side: objects missing or authentication failed
Check that the connected HubSpot user has access to the objects you want to sync. If the connection itself has stopped working, see Re-authenticate with HubSpot.
If all permissions are in place and you're still seeing the error, contact us at hello@fantasymedia.io with a screenshot of the error and your monday.com account name — we'll help you troubleshoot.