How to access your invoices
TL;DR: Invoices for Subitem Automations are issued and stored by monday.com — not by us. Download them from your monday.com account: profile picture → Admin → Billing → Invoices.
Why monday.com handles invoices, not us
Fantasy Media is a third-party developer on the monday.com Marketplace. monday.com processes all payments, manages all subscriptions, and issues all invoices for Marketplace apps. Because of this:
- We don't charge customers directly
- We don't have access to your billing details
- We can't generate or resend invoices
All invoices must be downloaded from your monday.com account.
Download your invoice
Log in to your monday.com account.
Click your profile picture in the top-right corner.
Select Admin.
Go to Billing.
Open the Invoices or Billing history tab.
Find the relevant invoice and download it as a PDF.
What the invoice looks like
Marketplace app charges are usually included in the same invoice as your monday.com subscription, listed as separate line items.
Can't find your invoice?
Try these in order:
- Confirm you're an admin on the monday.com account — members and guests don't see billing
- Check with your internal billing or finance admin in case access is restricted
- Verify the billing period and date range you're looking at
If the invoice is still missing, contact monday.com Support — they're the only team with access to billing records.
Contact monday.com Support
monday.com Support can:
- Retrieve missing invoices
- Clarify billing line items
- Resolve billing access issues
- Re-issue or correct invoices
Reach them at:
- Email: support@monday.com
- Live chat: support.monday.com
Next up
Related
- Plans, billing & usage (parent landing)
- How to upgrade your plan
Need help with the app itself?
For questions about Subitem Automations — functionality, setup, use cases — email us at hello@fantasymedia.io .