FAQ

FAQ

TL;DR: Quick answers to the most common questions about Google Calendar Integration Plus. Each answer below is the short version — for the full step-by-step and edge cases, follow the Read more → link to the dedicated article.

Looking for…?

Topic
Where to find it
Installing the app + first sync
Setting up and configuring a sync
Plans, pricing, quota, billing
Upgrading your plan
Invoices
Security, data privacy, certifications
Real-world use cases + board setup guides
Troubleshooting sync issues
Personal vs. Team — which plan?

Install & access

How do I install Google Calendar Integration Plus?

Open the puzzle icon in  monday.com  → search "Google Calendar Integration Plus" → click Install app → choose installation scope (we recommend All Workspaces) → open any board → open the Google Calendar 2-Way Sync view tab and click Create New Sync.
→ Full step-by-step:  Getting Started⁠ 

Do I need admin rights to install it?

Yes. Only  monday.com  admins (or users with explicit app-install permissions) can install Marketplace apps. If you're not an admin, ask yours to install it for you.

Can I use the app on multiple boards?

Yes. Once installed in a workspace, the app is available on every board in that workspace. Each board has its own independent sync configuration.

How do I connect my Google account?

Open the Google Calendar 2-Way Sync view tab on any board and follow the connect steps. You'll be redirected to Google's sign-in page. Sign in with the Google account whose calendar you want to sync, then grant the requested permissions.

What Google Calendar data does the app access?

Calendar events only. The app does not access your emails, contacts, files, or any other Google data.

Sync setup

What sync directions are available?

Three options per board:
  • Incoming (Google Calendar →  monday.com ) — Google Calendar events create/update items on your board
  • Outgoing ( monday.com  → Google Calendar) — board items create/update events in your calendar
  • 2-way — changes flow in both directions

Can I sync multiple calendars to the same board?

Each user connects one calendar per board. If multiple team members each connect their own calendar to the same board, each person's events sync independently. For managing multiple team calendars from a single setup, see  Personal vs. Team⁠ .

Can I filter which events sync?

Yes. Conditional triggering lets you filter events by title keyword, event color, or other criteria — so only relevant events sync to your board.

Can I import past events?

Yes. After your sync is activated, open Import Existing Events in the app's left menu to bring in past or future events from your calendar. Import isn't part of the setup wizard. See  Import Existing Events⁠ .

What happens if I change the field mapping after events are already synced?

New events will use the updated mapping. Existing items are not retroactively updated to match new field mappings.

Can I use automations instead of the 2-way sync?

Yes. The app includes 15 automation recipes for trigger-based workflows. Automations are a secondary option — they offer fewer options and less control compared to a full sync configuration.
→ Full list:  Automations⁠ 

Plans, billing & usage

What counts as one "action"?

An action is one sync operation — one event created, one event updated, one item created. If the sync processes 10 events at once, that's 10 actions.
→ Full pricing details:  Plans, Billing & Usage⁠ 

What happens if I run out of quota?

Your syncs pause until the 1st of the month, when actions reset automatically. We never auto-upgrade your plan. If you need syncs to keep running, you can upgrade manually — the new quota is available immediately.

Do unused actions roll over to the next month?

No. Actions reset on the 1st of every month. Unused actions don't carry over.

How do I upgrade my plan?

Puzzle icon → Manage → find Google Calendar Integration Plus → See plans → checkout. Only admins/owners can upgrade. Yearly billing includes a 25% discount.
→ Full step-by-step:  How to Upgrade Your Plan⁠ 

How do I downgrade or cancel?

Same flow as upgrade — open Manage in the Marketplace, find Google Calendar Integration Plus, click billing, and select a lower tier or switch to Free. You keep full access until the end of the billing cycle.

Where is billing managed?

 monday.com  handles all payments. We don't see your card details and don't bill you directly. Currently only credit cards are accepted via the Marketplace.

Can I pay by invoice or wire transfer instead of credit card?

Not directly through the Marketplace —  monday.com  only supports credit cards there. For wire transfer, contact your  monday.com  account manager.

How do I track my monthly usage?

 monday.com 's Autopilot hub shows your app usage. For exact remaining actions, email  hello@fantasymedia.io  — we'll send back your usage within a few hours.
→ Full details:  How actions are counted⁠ 

Do you offer discounts for nonprofits or startups?

Yes — discounted rates on paid plans. Email  hello@fantasymedia.io  with details about your organisation.

Security & data

Do you store any of my data?

No board, item, or calendar event content is stored on our end. The only data we keep is subscription metadata (plan type, remaining actions, the email of the admin who installed the app).
→ Full security details:  Privacy & Security⁠ 

How are my Google tokens handled?

We use  monday.com 's short-lived authentication tokens and monday code's secure vault. We never store authentication tokens on our own servers.

Is the app GDPR compliant?

Yes. The app runs on monday code, which complies with GDPR, HIPAA, ISO 27001, and SOC 2.

Can I delete all data related to my account?

Yes. Uninstall the app at any time — this revokes API access, deletes stored subscription data, and stops all sync processing. For confirmation in writing, email  hello@fantasymedia.io .

Can I reinstall the app without losing my sync configuration?

No. Reinstalling resets the app's connection to your  monday.com  account, which means all your existing sync configurations are deleted and need to be recreated. If you're troubleshooting, try  re-authenticating with Google⁠  first before reinstalling.

Troubleshooting

My Google Calendar events aren't appearing on my board — what should I check?

Check that: (1) your Google account is connected, (2) incoming sync is enabled, (3) your action quota isn't exhausted, (4) conditional triggering isn't filtering out the events. If the event was created before you set up the sync, it won't appear unless you imported past events.
→ Full guide:  Troubleshooting⁠ 

Events are showing the wrong time — why?

This is almost always a timezone mismatch. Make sure your Google Calendar timezone matches your  monday.com  account timezone.

My sync stopped working — what happened?

Common causes: your Google token expired (re-authenticate), you hit your monthly action quota (upgrade or wait for reset), or someone disconnected the Google account. Check  Re-authenticate with Google⁠  first.

What's the difference between Personal and Team sync?

Both are sync types inside the same app. Personal (every plan): you sync your own calendar with a board. Team (Advanced plan and above): one setup manages all team calendars — events are automatically assigned to the right person based on the People column. A board can use one type at a time, not both.

Important links

  •  End User License Agreement 
  •  Privacy Policy 
  • Contact:  hello@fantasymedia.io 

Related

  •  Getting Started⁠ 
  •  Main Use Cases⁠ 
  •  Privacy & Security⁠ 
  •  Plans, Billing & Usage⁠ 

Still stuck?

Didn't find what you were looking for? Email  hello@fantasymedia.io  — we typically respond within a few hours.