Understanding permissions
TL;DR: Google Calendar Integration Plus needs permissions on two sides: your Google Workspace domain (one-time admin setup) and your monday.com account (standard three-level permissions).
Most users won't need to do anything special — once both sides are configured, each team member can connect their own Google account independently.
Before you start
- This page covers both Google Workspace and monday.com permissions. If you're only troubleshooting one side, jump to the relevant section
- For installation steps, see Installation & Authentication
Google Workspace permissions
The app needs access to users' Google calendars. This requires a one-time domain configuration by your Google Workspace admin, after which individual users can connect on their own.
Step 1: Allow the app in your Google Workspace domain (one-time)
Your Google Workspace admin needs to allow users to authorize third-party apps that request access to Google data. Google Calendar Integration Plus is a Google verified app, so once this setting is enabled, users can grant the app access to their own calendars.
In the Google Admin Console, go to Security → API controls → App access control and ensure third-party app access is not blocked for your organization.
Ensure "Trust internal, domain-owned apps" and access for verified third-party apps is enabled.
This is a one-time domain configuration — your Google Workspace admin doesn't need to touch monday.com at all.
Step 2: First user authentication
The monday.com admin who installs the app will be the first person to authenticate their Google account. During this first authentication, Google may show a consent prompt that requires Google Workspace admin approval.
To allow users to request this approval, your Google Workspace admin should go to Security → API controls and ensure the app is marked as Trusted:
Mark Google Calendar Integration Plus as "Trusted" in the app list
The Google Workspace admin can approve the app directly through the Admin Console.
Step 3: All other users connect independently
Once admin consent is granted, all other team members can independently connect their Google accounts through the sync setup UI — no further admin action needed.
monday.com permissions
monday.com requires permissions at three levels. The user setting up the sync needs the right level at all three:
- Account level — Create automations / integrations + Create webhooks
- Workspace level — Create automations / integrations + Create webhooks
- Board level — Edit access (Owner, Subscriber, or Member with edit rights)
If you're an Admin or a Member with standard edit access, you almost certainly have all three.
Verify account-level permissions
Navigate to your avatar (upper-left corner) → Administration → Permissions.
You'll see different roles (Admin, Member, Guest, etc.). For the user who'll set up the sync, confirm their role allows:
- Create automations / integrations — must be enabled
- Create Integrations → Webhooks — must be enabled
Verify workspace-level permissions
Open the workspace dropdown → select the relevant workspace → Permissions.
You'll see Workspace Owner, Workspace Member, and Workspace Non-member roles. Confirm the same two permissions are enabled:
- Create automations / integrations — must be enabled
- Create Integrations → Webhooks — must be enabled
Verify board-level permissions
Open the board → click the 3-dot menu → Permissions.
The user must have edit access — Owner, Subscriber, or Member with edit rights.
Common gotchas
- All three monday.com levels matter. If even one (Account, Workspace, or Board) is missing, sync creation will fail — even if the other two are correct
- Google consent is per-domain, not per-user. Once the Google Workspace admin approves the app, all users in the organization can connect — no per-user approval needed
- Roles can vary by workspace. A user who's an Admin in one workspace may be a Member in another. Check the workspace where the board lives
- Guests can't create syncs. They need to be promoted to Member or higher first
- Permission changes are instant — refresh your browser after updating and try again
- Fantasy Media is a Google verified app publisher — the app meets Google's security and compliance requirements
- Each user connects their own Google account — no one can access another user's calendar
- The Google Workspace admin only needs to act once. After that, all users self-serve
- monday.com permissions are the same as for any other Marketplace app
Troubleshooting
monday.com side: "Sorry, something went wrong"
This error is almost always a permissions gap at one of the three monday.com levels. Walk through the three verification sections above and update whichever role is missing the permission.
If permissions are correct but the error continues, the app's connection to your monday.com account may be in a broken state. The fix is to uninstall and reinstall:
Find Google Calendar Integration Plus → click the 3-dot menu → Uninstall
Reinstall and add it to the relevant workspaces (we recommend All Workspaces )
Set up your sync again
Reinstalling resets the app's connection but deletes any existing syncs. They'll need to be recreated. Try permission fixes first — reinstall only as a last resort.
Google side: consent prompt blocked
If users see a consent error when connecting their Google account:
Confirm your Google Workspace admin has allowed third-party app access (see Step 1 above)
Confirm admin consent requests are enabled (see Step 2 above)
If your organization uses strict policies, the Google Workspace admin may need to mark the app as Trusted directly in the Admin Console
Next up
Related
- Installation & Authentication — install the app on your board
- Connect your Google account — link your Google account
- Setting up a Sync — configure your first sync
- Privacy & Security — how we handle your data
Still stuck?
If you've checked both Google Workspace and monday.com permissions and the issue persists, email hello@fantasymedia.io with a screenshot of the error and your monday.com account name. We'll help you unblock.