How to access your invoices
TL;DR: All invoices are issued by monday.com , not Fantasy Media. Download them from your monday.com account: Marketplace → Manage → Connected Boards Automations → Billing → Three-dot menu → Invoices.
Why monday.com handles invoices, not us
Fantasy Media is a third-party developer on the monday.com Marketplace. monday.com processes all payments, manages all subscriptions, and issues all invoices for Marketplace apps. Because of this:
- We don't charge customers directly
- We don't have access to your billing details
- We can't generate or resend invoices
All invoices must be downloaded from your monday.com account.
Download your invoice
Log in to your monday.com account
Click the puzzle icon at the top-right corner to open the Monday Marketplace page
Click Manage
Find Connected Boards Automations (or the relevant Fantasy Media app) and click the three-dotted menu next to the "See plans" button
Select Billing
This opens the app’s Billing section
Click on the three-dotted menu to download your app invoice
From there, you will see:
- Your current subscription plan
- Billing details managed by monday.com
- A link or reference to your billing history and invoices
Important: While this page shows subscription and billing information related to the app, all invoices are still generated and stored by monday.com ’s billing system. Downloading the invoice will redirect you to the official monday.com billing interface.
What the invoice looks like
Marketplace app charges are usually included in the same invoice as your monday.com subscription, listed as separate line items.
Can't find your invoice?
Try these in order:
- Confirm you're an admin on the monday.com account — members and guests don't see billing
- Check with your internal billing or finance admin in case access is restricted
- Verify the billing period and date range you're looking at
If the invoice is still missing, contact monday.com Support — they're the only team with access to billing records.
Contact monday.com Support
monday.com Support can:
- Retrieve missing invoices
- Clarify billing line items
- Resolve billing access issues
- Re-issue or correct invoices
Reach them at:
- Email: support@monday.com
- Live chat: support.monday.com
Next up
Related
- Plans, Billing & Usage (parent landing)
- How to upgrade your plan
Need help with the app itself?
For questions about Connected Boards Automations — functionality, setup, use cases — email us at hello@fantasymedia.io .