How to access your invoices

How to access your invoices

TL;DR: All invoices are issued by  monday.com , not Fantasy Media. Download them from your  monday.com  account: Marketplace → Manage → HubSpot Integration Plus → Billing → Three-dot menu → Invoices.

Why  monday.com  handles invoices, not us

Fantasy Media is a third-party developer on the  monday.com  Marketplace.  monday.com  processes all payments, manages all subscriptions, and issues all invoices for Marketplace apps. Because of this:
  • We don't charge customers directly
  • We don't have access to your billing details
  • We can't generate or resend invoices
All invoices must be downloaded from your  monday.com  account.

Download your invoice

    Log in to your  monday.com  account
    Click the puzzle icon at the top-right corner to open the  monday.com  Marketplace page
    Click Manage
    Find HubSpot Integration Plus and click the three-dotted menu next to the "See plans" button
    Select Billing
    This opens the app's Billing section
    Click on the three-dotted menu to download your app invoice
From there, you will see:
  • Your current subscription plan
  • Billing details managed by  monday.com 
  • A link or reference to your billing history and invoices
📌 Important: While this page shows subscription and billing information related to the app, all invoices are still generated and stored by  monday.com 's billing system. Downloading the invoice will redirect you to the official  monday.com  billing interface.

What the invoice looks like

Marketplace app charges are usually included in the same invoice as your  monday.com  subscription, listed as separate line items.

Can't find your invoice?

Try these in order:
  • Confirm you're an admin on the  monday.com  account — members and guests don't see billing
  • Check with your internal billing or finance admin in case access is restricted
  • Verify the billing period and date range you're looking at
If the invoice is still missing, contact  monday.com  Support — they're the only team with access to billing records.

Contact  monday.com  Support

 monday.com  Support can:
  • Retrieve missing invoices
  • Clarify billing line items
  • Resolve billing access issues
  • Re-issue or correct invoices
Reach them at:
  • Email:  support@monday.com 
  • Live chat:  support.monday.com 

Next up

Related

  •  Plans, Billing & Usage⁠  (parent landing)
  •  How to Upgrade Your Plan⁠ 

Need help with the app itself?

For questions about HubSpot Integration Plus — functionality, setup, use cases — email us at  hello@fantasymedia.io .