How to Access Invoices for Connected Boards Automations on the monday.com Marketplace
If you’ve purchased a subscription for a Fantasy Media app (such as Connected Boards Automations, etc.) and need an invoice, this guide will walk you through exactly where and how to find it.
Why Fantasy Media Cannot Issue Invoices
All payments, subscriptions, and invoices for Marketplace apps are:
- Processed directly by monday.com
- Included in your monday.com billing
- Managed entirely inside monday.com ’s billing system
Because of this:
- We do not charge customers directly
- We do not have access to billing details
- We cannot generate or resend invoices
All invoices must be downloaded directly from your monday.com account.
Where to Find Your Invoices in monday.com
Invoices for Marketplace apps (including Fantasy Media apps) are available in your monday.com Billing section. Check out Monday's article here:
Step-by-Step: Download Your Invoice
Log in to your monday.com account
Click your profile picture in the top-right corner
Select Admin
Go to Billing
Open the Invoices or Billing history tab
Locate the relevant invoice
Download the invoice as a PDF
What the invoice looks like
Marketplace app charges are typically included in the same invoice as your monday.com subscription or listed as line items within it.
Accessing Invoices from the App’s Marketplace Billing Page
In addition to the main monday.com Billing area, you can also access your invoices directly from the Marketplace app billing page for the Fantasy Media app you subscribed to (for example, Connected Boards Automations).
Step-by-Step: Access Invoices via the Marketplace App Page
Log in to your monday.com account
Click the puzzle icon at the top-right corner to open the Monday Marketplace page
Click Manage
Find Connected Boards Automations (or the relevant Fantasy Media app) and click the three-dotted menu next to the "See plans" button
Select Billing
This opens the app’s Billing section
Click on the three-dotted menu to download your app invoice
From there, you will see:
- Your current subscription plan
- Billing details managed by monday.com
- A link or reference to your billing history and invoices
Important: While this page shows subscription and billing information related to the app, all invoices are still generated and stored by monday.com ’s billing system. Downloading the invoice will redirect you to the official monday.com billing interface.
Can’t See Your Invoice?
If you don’t see the invoice you’re looking for, or if billing access is restricted in your account:
- Make sure you are an Admin on the monday.com account
- Check with your internal billing or finance admin
- Verify the billing period and date range
If the invoice is still missing, monday.com Support is the only team that can assist.
Contacting monday.com Support
Since all billing is handled by monday.com , their support team can:
- Retrieve missing invoices
- Clarify billing line items
- Resolve billing access issues
- Re-issue or correct invoices
monday.com Support Channels
- Email: support@monday.com
- Live Chat: https://support.monday.com/hc/en-us/p/support-lp
Need Help With the App Itself?
If you have questions about:
- Connected Boards Automations
- App functionality
- Automations setup
- Use cases or limitations
Our team is always happy to help.
