Frequently Asked Questions
A comprehensive list of common cases & issues that might occur and everything you need to solve them.
What is counted as 1 "action"?
An action is counted every time the automation performs a task on your behalf. For example, If the automation made 1 link or performed one status change, it's counted as 1 action. If it made 10 links at once, it's counted as 10 actions.
What happens when I run out of quota?
Once your account uses all available actions, your automations will pause automatically until the quota resets on the 1st of the next month.
We do not automatically upgrade your plan, so if you need to continue running automations, you’ll need to manually upgrade or wait for the beginning of next month.
You can easily upgrade to a higher plan anytime (and downgrade anytime as well).
Upgrading immediately refreshes your quota, and all paused automations will resume working as usual.
How many automations available in the free plan?
The Free Plan includes 40 actions per month.
How do I upgrade my plan?
You can easily upgrade to a higher plan anytime (and downgrade anytime as well).
While in any Monday board, click the Puzzle icon in the top-right header.
The Monday.com Marketplace interface will pop up. Click Manage at the top-right corner. You will see a list of all third-party apps installed in your Monday account.
Find the app you’re looking to upgrade and click the green button “See plans” at the right side to proceed.
Select the plan you want to upgrade to and proceed to checkout. The plan upgrade is applied to the entire Monday instance and the monthly action quota is shared by everyone.
This means that you don’t need to pay separately for each user.
NOTE: Only the account owner or admins can initiate a plan upgrade. You’ll automatically get a discount when you select Yearly billing - up to 20%!
How do I downgrade my plan?
You can easily upgrade to a higher plan anytime (and downgrade anytime as well).
While in any Monday board, click the Puzzle icon in the top-right header.
The Monday.com Marketplace interface will pop up. Click Manage at the top-right corner. You will see a list of all third-party apps installed in your Monday account.
Find the app you’re looking to upgrade and click the green button “See plans” at the right side to proceed.
Select the plan you want to upgrade to and proceed to checkout. The plan upgrade is applied to the entire Monday instance and the monthly action quota is shared by everyone.
This means that you don’t need to pay separately for each user.
NOTE: Only the account owner or admins can initiate a plan upgrade. You’ll automatically get a discount when you select Yearly billing— up to 18%!
What happens if I exceed my quota? Will my plan be upgraded automatically?
You will never be automatically upgraded. At the beginning of each month your automations quota will be refreshed. If you hit your tier's automation cap, your automations will be disabled until the following month when your quota is refreshed, or until you upgrade to the next available tier.
Do you offer special pricing for NGOs?
Yes! We provide discounted rates on our Intermediate and higher plans for registered nonprofits and NGOs. Just email us at hello@fantasymedia.io with a few details about your organization, and we’ll be happy to help.
Do you have special pricing for startups?
Yes! We offer discounted rates on our Intermediate and higher plans for early-stage companies. Just email us at hello@fantasymedia.io with a few details about your company, and we’ll be happy to help.
How do I track my app usage?
Currently, there is no self-serve way to track the remaining actions for a third-party app in Monday.com 's user interface, but there is an "Accountusage" tab in the Autopilot hub page on Monday. The Account usage tab is useful but it might not give you the precise total number actions you've consumed because it only shows you your most used automations, not all of them. (please see screenshot below for your reference)
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Aside from the Autopilot hub on Monday.com , our system also sends email notifications when 50%, 75%, or 100% of the allotted actions have been used up. This is helpful information that will give you an idea if your current plan is enough. Lastly, you can always email us and we can give you the exact number of actions you have used and remaining for the month
How do I cancel my plan?
While in any Monday board, click the Puzzle icon in the top-right header.
The Monday.com Marketplace interface will pop up. Click Manage at the top-right corner. You will see a list of all third-party apps installed in your Monday account.
Find the app you’re looking to cancel and click the on the three dots or Settings next to the app, then select Uninstall (or Remove app).
Permissions: Only the account owner or admins can uninstall apps.
What are Webhooks?
Webhooks are monday.com 's way of sending us information so we can trigger the automation. The action count of the webhooks does not count towards the action count of your application.
If I don't use all my actions for this month, does the extra rollover to the next month?
Any unused actions don’t roll over to the following month. Each plan resets fresh on the 1st of every month.
I've made a lot of changes, and some of them didn't update. Why and what to do?
Connected Boards Automations app uses monday's API to make changes. Every account has some limit to the number of actions they're able to perform per minute via the API.If you've made a lot of changes at once, it's likely that you've hit your limit of actions for 1 minute.Don't worry - We have a built in retry mechanism which means that once your limit if refreshed (after 1 minute) we'll continue to execute your automations.
What happens if I exceed my quota? Will my plan be upgraded automatically?
You will never be automatically upgraded. At the beginning of each month your automations quota will be refreshed. If you hit your tier's automation cap, your automations will be disabled until the following month when your quota is refreshed, or until you upgrade to the next available tier.
I'm trying to select a board to connect to but need to "select a column first" - What does it mean?
You can only select a board to connect to which is configured in your "connected boards column". Therefore, before selecting a board you need to select the connected boards column to use in "this connect column" field.
I've selected a connected column but it doesn't show the board I want to connect to.
Every connected boards column is connected to certain boards based on its configuration in the board. If the board you wish to connect to doesn't show, add it to the connected boards configuration and then go back to the automation and select it. You can add it through the column settings in the board ->
Is the matching case sensitive?
Yes. The matching between columns is case sensitive. If you set up your automation to match for example between text column in board A and another text column in board B, the text needs to be exactly the same and it includes if letters are capitalized or not.
Important Links
If you have further questions, please feel free to reach out to us - hello@fantasymedia.io